Privacy policy

Pet Solutions Japan (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Act on the Protection of Personal Information of Japan (APPI) and the EU General Data Protection Regulation (GDPR) where applicable.

1. Data we collect

• Account/order data: name, email, shipping address, phone number.
• Payment data: handled exclusively by our PCI-DSS certified payment processor. We do not store full card numbers.
• Technical data: IP address, browser type, referrer (for fraud prevention and analytics).

2. Why we use it

• To process and ship your order.
• To send order updates and respond to inquiries.
• To improve our products and website experience.

3. Sharing

We never sell your data. We share it only with: shipping carriers, our payment processor, and government authorities when legally required.

4. Cookies

We use a single first-party session cookie to keep your shopping cart, plus optional Google Analytics cookies (you may opt out via your browser settings).

5. Your rights

You may request access, correction, or deletion of your data at any time by emailing support@petsolutionsjapan.jp.

6. Contact (Data Controller)